Privacy Policy & Terms of Use

Effective Date: 8/7/25

Privacy Policy

Effective Date: 8/7/25

The Flooring Pros ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information when you use our website or interact with us, including through SMS communications.

1. Information We Collect

We may collect the following types of personal information:

  • Name, phone number, email address, and other contact details
  • Location information (such as IP address or billing/shipping address)
  • Project or service-related details you provide through our forms
  • Communication preferences
  • Information about how you use our website (cookies, analytics data, etc.)

If you sign up to receive text messages from us, we will collect your mobile number and your consent to receive messages.

2. How We Use Your Information

We use your personal information to:

  • Provide and manage services, such as flooring consultations and installations
  • Respond to your inquiries and customer service needs
  • Send order updates, appointment reminders, and promotional messages (with your consent)
  • Improve our website, services, and communications
  • Comply with legal obligations and enforce our policies

3. SMS Communications

If you opt in to receive SMS messages from us, you may receive messages such as:

  • Appointment reminders
  • Order updates
  • Special promotions
  • General service-related notifications
  • Messaging frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, text STOP.
  • For assistance, text HELP or visit our website at https://www.theflooringpros.com.
  • SMS consent is not shared with third parties.

5. Data Security

We implement industry-standard safeguards to protect your personal data. However, no method of transmission or storage is 100% secure.

6. Your Rights and Choices

You may:

  • Update or correct your information by contacting us
  • Opt out of marketing emails or SMS messages
  • Request deletion of your personal data

7. Contact Us

If you have questions about this policy, email us at:

📞 704-628-8052

Terms of Use & SMS Terms

Effective Date: 8/7/25

By using our website or services, you agree to the following Terms of Use. If you do not agree, please do not use our site.

1. Use of Website

The Flooring Pros provides this website for information and communication purposes. You may use this site to browse services, contact us, and submit project inquiries. Any misuse, unauthorized access, or scraping of content is prohibited.

2. SMS Terms & Conditions

By providing your mobile number and opting in, you consent to receive text messages from The Flooring Pros related to:

  • Appointment reminders
  • Project or order updates
  • Promotional offers
  • Customer service and operational updates
  • Messaging frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, text STOP.
  • For assistance, text HELP or visit our website at https://www.theflooringpros.com.
  • We respect your privacy. SMS consent is not shared with third parties.

3. Disclaimers

We make every effort to provide accurate information on our website, but we do not guarantee it will be error-free or always available. We reserve the right to change our offerings at any time.

4. Limitation of Liability

The Flooring Pros is not liable for any direct, indirect, incidental, or consequential damages arising from your use of this site or SMS services.

5. Governing Law

These terms are governed by the laws of the state in which The Flooring Pros operates.

6. Updates

We may update our Terms and Privacy Policy at any time. Please check back regularly.